21/10/2026
The side of mortgage broking nobody talks about
Over the last 12 to 18 months, I've worked with four clients who came to me in genuinely tough spots. Damaged credit. Debt that had got away from them. One family was facing the very real prospect of losing their home through repossession.
I rolled up my sleeves. I consolidated debts, rebuilt credit profiles, restructured lending and walked alongside them month after month until they were back on solid ground. All up, it was well over 200 hours of work across these 4 clients.
Each of those clients has since moved their lending to another broker within two years.
Here's what most people don't realise. Brokers are paid by the lender, not the client. If a loan is refinanced or moved within the first two years, the lender takes that payment back from the broker.
It's called a clawback.
For those four clients, the most recent, $6,500 that’s close to $19,000 we’ve paid back to back the banks, for work that was done, delivered and that changed their financial lives. That’s over 200 hours of “free and unpaid”. It sucks!!
I won't pretend this doesn't sting, because it does. When you go above and beyond for someone in their hardest moment, you expect a phone call before they walk out the door. It's changed how I'll approach these situations going forward.
People deserve to understand how broking actually works, because the "free" service only works when the relationship does.
If your broker got you through a hard time, the best thing you can do is pick up the phone and talk to them first before your next move. A good broker will always tell you honestly if someone else can do better for you.
To every client who has stuck with us: thank you. You're the reason we do this.
