VBP - Australia

24/04/2026

We’re proud to be supporting Future2 the charitable foundation of the financial services profession, and the release of their 2024–2025 Impact Report.

This year alone:
1,199+ people supported
12 community programs funded
$128,842 distributed

But the real impact goes beyond the numbers.

It’s people gaining confidence with money, rebuilding after hardship, and creating a more stable future for themselves and their families.

Proud to be part of a partnership coming together to make a tangible difference.

Read the full report: https://hubs.la/Q04cHySx0

12/03/2026

That’s a wrap on our Business Discovery Tour in Cebu.

Last week, we welcomed delegates for two days of conversations, office tours and a closer look at how VBP partners with advice, broking and accounting firms to build reliable back offices.

Across the sessions, we shared how we combine specialist talent, process discipline and technology to help improve day-to-day performance. We also shared how VBP is already using Intelligent Automation (IA) and AI and how these tools work best when paired with the expertise of our people. Together, they help us deliver stronger results for our clients.

Thank you to our delegates for the thoughtful questions and the time invested with our teams. Your engagement made the experience meaningful and productive

A big thank you as well to our VBP Team for making this event happen and showing the strength of our work and culture.

See the highlights below.

💡If you are exploring offshore support for your financial services business and want to understand how you can pair this with compliant intelligent automation solutions to boost your productivity and growth this year, let’s get stared: https://hubs.la/Q046tZlC0.

06/02/2026

We’re excited to share that VBP CEO Nathan Jacobsen has been appointed COO of AZ NGA.

Nathan will continue leading VBP while supporting broader operations across the AZ NGA group, bringing even more capability, investment and momentum to the work we deliver.

Congratulations, Nathan! 👏

Read more about his new role here:

Nathan Jacobsen, CEO of VBP, appointed COO of AZ NGA, enhancing synergy and operational excellence across both organizations.

18/12/2025

Empowering People. Driving Impact.

At VBP, we believe growth starts with people and extends to the communities we serve. From inclusive leadership and wellbeing programs to sustainability and social responsibility, we’re building a future where business is a force for good.

Learn more about our commitment:

Vital Business Partners reinforces its commitment to responsible business, inclusive culture, and community impact, focusing on strong governance, people-first leadership, and environmental initiatives.

20/11/2025

Nathan Jacobsen, VBP CEO, took the stage at the FAAA Congress in Perth as part of HUB24’s panel discussion introducing myhub, a new integrated advice delivery ecosystem.

This initiative is designed to help advice practices lift productivity by streamlining workflows and leveraging AI-powered solutions. VBP is proud to play a key role in this collaboration, bringing our expertise in workflow optimisation and scalable back-office operations to help advisers reduce friction and free capacity.

Together we are working to close the advice capacity gap and make quality financial advice accessible to more Australians.

Learn more about HUB24’s announcement:

HUB24 unveils myhub, an integrated, AI-powered advice solution to enhance productivity and accessibility in financial advisory practices. Launching a pilot in early 2026 to co-design with industry partners.

11/11/2025

ASIC’s latest review calls for tighter oversight of offshore outsourcing—and VBP is leading the way.

Our CEO, Nathan Jacobsen, notes:

“The obligations around data, privacy, and cyber security don’t change based on your outsourcing model. The risks are increasing, and proactive management is critical.”

VBP’s governance framework aligns with ISO 27001:2022, ISO 31000:2018, and the Corporations Act, helping advice businesses stay compliant and resilient.

Learn more about how VBP supports ASIC’s recommendations:

VBP urges financial advice firms to review their outsourcing practices following ASIC's review, emphasizing governance, risk management, and data security.

06/11/2025

Following ASIC’s review of offshore outsourcing (ASIC 25-234MR), VBP reaffirms our commitment to helping AFS licensees meet their governance and compliance obligations.

Our frameworks align with ASIC’s expectations and global standards including ISO 27001, ISO 31000, and NIST ensuring transparency, cybersecurity, and accountability at every level.

Read more on how we’re supporting stronger governance → https://hubs.la/Q03RZf480

ASIC’s review into offshore outsourcing highlights governance gaps. Discover how VBP aligns with new guidelines to ensure compliance, transparency, and accountability for AFS licensees.

10/10/2025

Our commitment to service and safety remains unwavering. Following the recent earthquake, we confirmed secure facilities and continued operations in Cebu while supporting those affected. Learn more details in our latest blog update:

VBP shares an update on the Cebu earthquake of Sept 30, 2025. Team safety, support, and business continuity remain our top priorities.

01/10/2025

In response to the recent Cebu earthquake, we activated our Business Continuity Plan to ensure essential services continued uninterrupted while extending vital support to affected team members and local communities. Our Cebu and Cagayan de Oro offices remain fully operational, and we are committed to maintaining reliable services during these challenging times.

Learn more about our response and resilience:

VBP shares an update on the Cebu earthquake of Sept 30, 2025. Team safety, support, and business continuity remain our top priorities.

22/09/2025

VBP Wins "Excellence in Customer Experience" Award 🏆

We’re proud to have received the Excellence in Customer Experience award at CIB.O IT-BPM Industry Awards, held at Marco Polo Plaza Cebu on Friday, 19 September.

This award reflects our ongoing commitment to client-first service, built on responsiveness, collaboration, and continuous improvement. A big thank you to our team and our Australian clients for driving us to keep raising the bar.

🌟 Ready to experience award-winning service? Get started with VBP today: https://hubs.la/Q03Kg1V_0