Executive Ninja Services ~Deadly in the details ~Lethal in the execution~

▪ Charismatic, discerning individual with superior customer relations skills and an innate ability to foster sales growth leading to new business opportunities. ▪ Solution focused, team oriented approach; skilled at formulating tactical action plans to achieve results and accelerate business potential. ▪ Demonstrated proficiencies in listening to clients’ needs making follow through a priority resulting in repeat business. ▪ Excellent organizational, time-management and decision-making skills, ready and willing to go above and beyond expectations to reach a common goal. ▪ Recognized for maintaining a professional and positive demeanor with discretion regardless of the situation. ▪ Outstanding verbal communication, business, and creative writing skills; fluent in English, German, conversational French & eager to study Spanish. ADMINISTRATIVE & EXECUTIVE SUPPORT SERVICES ▪ Entrusted as the key stakeholder liaison; ensured smooth relations and a demonstrated capacity to provide comprehensive support to the company President, VP, CEO’s, and CFO’s, local and international management, branch offices, field, office staff, and clients. Maintained the integrity and confidentiality of all information provided and ensured communication flow as needed between departments. ▪ Utilized translation skills to successfully negotiate a lucrative sales deal for employer. This resulted in the receipt of the H.E.R.O Award for Extending Customer Assistance after hours during a critical situation. ▪ Travelled extensively with executives to attend meetings, translate and provide administration support. ▪ Maintained electronic coordination and scheduling of travel and accommodations for executives as well as conference and meeting scheduling, special projects, report creation and calendar management along with commitment tracking. ▪ Coordinated agendas for executives and staff. Attended meetings, drafted, transcribed and distributed minutes. ▪ Proofed, interpreted and edited highly confidential correspondence, forms, reports and documents using word processing for consideration and presentation by executives, committees and board of directors. ▪ Compiled, analyzed and allocated relevant information and statistics through data entry into various database management systems. ▪ Reconciled and processed expense reports, time sheets, vacation schedules and travel documentation. ▪ Managed all administrative facets of multi-line telephone & switchboard databases. ▪ Performed office and clerical functions such as greeting visitors and determining access, understanding and overseeing administrative policies and procedures, ordering supplies, maintaining records management database systems, allocating correspondence and performing basic bookkeeping work. ▪ Authored and reported monthly newsletter input and contributions for local office. PROJECT MANAGEMENT, PUBLIC & MEDIA RELATIONS, EVENT SERVICES ▪ Planned and implemented a fundraising campaign as well as provided facilitation and occasionally delivering personal, relevant public speaking engagements. Advocating for minority groups, challenging, motivating, influencing and encouraging participation in volunteerism and persuading donations. Managing over 300 participants, coordinating events using personal initiative and efforts with professionalism, dedication and commitment. These contributions resulted in the significant growth of this United Way campaign by more than 50% and recognition of excellence. ▪ Provided a wide range of administrative support to all levels of management and project management teams. ▪ Organized and promoted special events and for up to 500 individuals delegating, directing and communicating responsibilities and supervising team members where required. ▪ Booked locations, caterers and entertainment, prepared and distributed notices and invitations as well as facilitated and hosted events. PROFESSIONAL EXPERIENCE AYServices – Personal Executive Administrative Services, Vancouver, BC Brand Ambassador – SDI Marketing, Vancouver, BC Cormode & Dickson (Construction) Calgary, AB Branch Administrator Alcatel-Lucent , formerly Newbridge Networks, (Telecommunications), Calgary, AB Administrative Assistant, Office Coordinator Ikon Office Solutions, formerly Calgary Copier Ltd. (Office Business Equipment), Calgary, AB Branch Administrator COMPUTER EFFICIENCIES Devised and maintained office database management systems to deal efficiently with paper flow, organization and storage of computer-based information and documents. Researched and prepared reports from electronic and manual files, inventories and databases. ▪ Office Suite, Spreadsheet , Word & Electronic mail processing software ▪ SAP, Timberline, Sage database & accounting management systems ▪ Internet Browser, Fluent with Social Media tools, blogging ▪ Office Equipment, Photocopiers, Fax, Scanners ▪ Notebook computers, Portable data input terminals ▪ Digital cameras, Photo editing software EDUCATION & TRAINING Business Management: Self-Employment Program, Douglas College, New Westminster, B.C. Professional Business Administration, Academy of Learning Career & Business College, Calgary, AB Networking, Mentoring, Leadership Training, Women in Leadership Foundation, Calgary AB Executive Administration, New Era Technology, Calgary, AB Leadership Professional, New Era Technology, Calgary, AB Project Management Fundamentals, New Era Technology, Calgary, AB Customer Service, Time Management, Conflict Management, Negotiating, Team Building, New Era Technology, Calgary, AB Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, New Era Technology, Calgary, AB Professional Sales Fundamentals, Mount Royal College, Calgary, AB Toastmasters International, Calgary, AB Make-up artristy, John Casablanca’s Career College & Institute of Fine Art, Calgary, AB VOLUNTEERISM / ASSOCIATIONS / PROFESSIONAL DEVELOPMENT City of Kamloops, Grand Opening: Tournament Capital Ranch – Volunteer Vernon Women in Business, Vernon Chamber of Commerce Calgary Family Services, Openings Seminars: Empowerment workshops for women - Motivational speaker, co-facilitator Calgary Family Services, Motivating Single Mothers - Motivational speaker and mentor Ground Zero Victim Relief Centre, New York City, U.S.A. -Volunteer United Way, Loaned Representative, Calgary, AB Personal Development: Personal Best, Levels I & II, Omega, Levels I & II, Pursuit of Excellence, Levels I & II Toastmasters International Free-lance professional model, make-up artist, digital photographer & image editor, image consultant

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