We welcome your questions and comments; however, before posting please read the guidelines detailed below. NOTE: You should never share account or personal information on Facebook. Facebook is a public website. Information shared on Facebook is viewable by the public. Never share sensitive information such as account or card numbers, Social Security Numbers, PINs or any other sensitive information
(We will never ask for this information on Facebook. We may ask you to provide the email address you use for our services as a means to create a secure connection through our interactive database. All fans must comply with Facebook’s Terms of Use (http://www.facebook.com/terms.php?ref=pf)
2. The purpose of this page is to provide an additional avenue for students to ask questions about their school refund or account; however, please keep in mind of all the ways in which you can contact us for assistance:
--For personalized assistance from a Customer Care Agent, you may contact us at 1-877-327-9515 between 8 a.m. and 11 p.m. ET, 7 days a week.
--For general inquiries from our automated system such as refund status, balance info or to report your card lost or stolen 24 hours a day, 7 days a week, you may contact us at 1-877-327-9515.
--To get questions answered 24 hours a day, 7 days a week using our interactive FAQ database, simply follow these steps: log in to your account, click the "FAQs" icon in the upper-right corner of the page.
3. As part of our commitment to you, we’ll do our best to ensure the postings on our page are in line with our mission. However, because we can’t monitor every posting or conversation, we expect that users will not add content that falls into the following categories. We reserve the right to remove postings that are:
-- Abusive, defamatory, or obscene
-- Fraudulent, deceptive or misleading
-- In violation of intellectual property rights
-- In violation of any law or regulation
-- Otherwise offensive
We take our customers’ privacy and online security very seriously. Please click the following link to view our privacy policy: https://disbursements.bmtx.com/privacy/
BankMobile Disbursements is a technology solution that processes and disburses student financial aid credit balances on behalf of colleges and university administrations, plus offers a payroll service to institutions to distribute paychecks to both students and employees. BankMobile Disbursements powered by BMTX, Inc., a wholly owned subsidiary of First Carolina Bank, Member FDIC and Equal Housing Lender.
