30/09/2026
Your eCommerce Sales Are $15K. So Why Did Only $11K Reach the Bank?
Why Your eBay or Shopify Sales Don't Match Your Bank Deposits
You look at your eBay account and see:
$15,000 in sales
Then you check your bank account.
Only $11,000 arrived.
Where did the other $4,000 go?
It may not mean your sales are wrong.
The difference could include:
Payment processing fees
Marketplace fees
Refunds
Adjustments
Other deductions before settlement
The integration meeting specifically raised this issue around eBay payments: the marketplace could show gross sales while fees are deducted before the remaining amount reaches the business bank account.
That's why bank reconciliation alone isn't enough for an eCommerce business.
You need to understand the complete flow:
SALE → FEES → ADJUSTMENTS → SETTLEMENT → BANK → XERO
If these aren't reconciled properly, your bank balance might look right while your sales, fees or financial reports don't tell the complete story.
For eCommerce businesses using Shopify, eBay, payment gateways and Xero, understanding the difference between gross sales and net settlement is an important part of financial control.
Does your marketplace sales figure match what reaches your bank account?
If not, don't just look at the difference.
Find out what is happening between the sale and the settlement.
👉 Book a Financial Health Check with IPR Accounting.
🌐 www.ipraccounting.com.au/e-commerce
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📞 (03) 9876 9999