26/06/2026
Assistant Plan Management Liaison Officer - Full Time
Are you passionate about helping people and making a genuine difference in their day-to-day lives? We're looking for a caring, proactive, and people-focused Assistant Plan Management Liaison Officer to join our team.
In this role, you'll be one of the friendly faces participants, providers, and families turn to for support. You'll help answer questions, assist with enquiries, build positive relationships, and work alongside our team to ensure participants receive a high level of service and support.
What you'll be doing:
- Supporting NDIS participants, providers, and representatives with enquiries and requests.
- Building strong relationships through compassionate and professional communication.
- Assisting with the resolution of issues and helping find positive outcomes for all parties.
- Working closely with internal team members to ensure participant needs are met.
- Maintaining accurate records and documentation.
- Contributing to a positive, supportive, and participant-focused workplace culture.
What we're looking for:
- A compassionate and empathetic person who genuinely enjoys helping others.
- Excellent communication and interpersonal skills.
- Strong conflict resolution and problem-solving abilities.
- A positive attitude and willingness to learn.
- Good organisational skills and attention to detail.
- The ability to remain calm and professional when handling sensitive situations.
Bonus points if you have:
- Experience in Support Coordination, Plan Management, or the disability sector.
- Knowledge of the NDIS and how participant funding works.
- Bookkeeping Skills
Don't worry if you don't have direct Plan Management experience – we're happy to consider candidates with transferable skills and a genuine passion for supporting people.
Why join us?
- Be part of a supportive and welcoming team.
- Work in a role where you can make a real difference every day.
- Opportunities to learn, grow, and develop your career within the NDIS sector.
If you're a people person with a compassionate nature and a desire to help others succeed, we'd love to hear from you.
Please email your resume with covering letter to [email protected]
Photo of office Kitty for cuteness!
Accountant, Tax Agent, Bookkeeper and NDIS Plan Manager