20/04/2026
Graham Harvey - Service Leadership is back running his Design Delight Deliver workshop.
You are invited to experience why, for over nineteen years, so many Western Australian businesses continue to choose Design! Deliver! Delight! as their number one go-to service excellence and customer experience staff professional development workshop.
… crafting a culture & mindset of service excellence that delights every customer ... every time!
Perth (Pagoda Resort Como) – Wednesday 6 May 2026 – 08:45am - 1:00pm
Experience the latest in next-level information and learning including …
• What is service design?
• What is a service mindset?
• How do you create a whole-of-organisation culture of service excellence?
• How do you establish and execute your business values … every time, without fail?
• How do you translate your service values into non-negotiable behaviours?
• Why is psychological safety so integral to service excellence?
• What is the true purpose of business?
• Why are your customers really doing business with you?
• What’s the difference between customer service & customer experience?
• How, by understanding the six senses of service, (visual, auditory, olfactory, gustatory, somatosensory, and visceral/emotional) can you design & deliver a truly standout service experience that delights even your most demanding of customers, giving them a ‘reason to return’, and a ‘reason to refer?’
• Why does EVERY touchpoint matter?
• How do you make the all-important shift from ‘commodity and price,’ to ‘experience and value?’
• What does it take to ensure that ‘choice-rich, time-poor’ consumers, when faced with a multitude of options, choose to do business with you, and not your competition?
• Why, in today’s crowded ‘same stuff, same price’ marketplace, is ‘good’ customer service the enemy of ‘great’ customer service?
• What are the essentials in establishing mutually-rewarding business relationships?
• How and why are high-quality front-line relationships the key driver of high-quantity bottom-line results?
The answers to these questions, plus a whole lot more, are revealed at Design! Deliver! Delight! … and it’s on again:
Cost: $360.00 (inc.GST)
SPECIAL OFFER:
enter the HBG100 promotional code and receive a $100 per person savings.
Net price: $260.00 (inc.GST)
8:45 AM Wed 06 May at Pagoda Resort, Como, WA. Design! Deliver! Delight! … crafting a culture and mindset of service excellence that delights every customer ... every time!