26/10/2026
A lot of systems in business get built the same way. Something goes wrong once, someone complains, and a new rule gets added to stop it happening again.
The problem is those systems end up designed around a minority of occurrences that rarely happen, rather than the right strategy and process for producing good quality outcomes across the whole business.
Matt Schlyder explains why chasing the exception instead of the norm quietly holds firms back from the systems that would actually move the needle.
Build systems around what drives results fwoca.com.au