06/11/2026
Canada's taxpayers' ombudsperson is launching an investigation into how the Canada Revenue Agency (CRA) handles complaints, citing concerns about timeliness and fairness.
Ombud François Boileau made the announcement Tuesday after his initial review suggested that it's not always clear for taxpayers where to go when they have an issue and that the lack of clarity leads to varying timelines for people seeking help.
"At the end of the day, the CRA is a federal agency. It is meant to serve the public, and the public expects good service," Boileau said in a news release.