05/28/2026
CRA NOTICE
The Canada Revenue Agency (CRA) sent emails titled “Change from paper to online mail” that informed individuals about an upcoming change to their correspondence preference in My Account. This change from paper to Electronic mail has been automatically applied to your account.
This means individuals will receive an email notification when new mail is available to view in My Account. Individuals will no longer receive most CRA mail by paper.
The CRA made this change to ensure individuals do not miss important mail due to unforeseen circumstances, such as a natural disaster or a postal disruption.
If you wish to make a change back to paper mail, you can view and edit your Notification Preferences on the Profile page in My Account or call CRA to make the request if you don’t have a My Account.
This is another example of the push towards everything digital. When you choose electronic delivery, you are also preventing the need for door-to-door mail services.