02/09/2026
Good news! If you forgot your CRA user ID or password, you may be able to register for a new credential online, no need to call us.
Get your most recent tax return and multi-factor authentication (MFA) information ready. To help keep your account secure, your old credential will be removed. https://ow.ly/eMAq50Y6wGk
If you've lost access to your MFA information or if your account is locked, our phone support remains available to assist you.
[Image description: A person using a laptop at a table in an indoor space. "Regain access to your CRA account"]