21/06/2026
Imagine receiving a letter from HMRC accusing you of undeclared sales and warning of penalties of up to 100% of the tax involved.
That’s exactly what happened in one case we dealt with.
HMRC’s letter alleged that the recipient may have been involved in what is known as Electronic Sales Suppression (ESS) where sales are allegedly removed or altered before being reported for tax purposes.
The letter warned of:
⚠️ Full compliance investigation
⚠️ Interest and penalties
⚠️ Potential civil or criminal action
Naturally, the client was concerned.
After reviewing the facts, we established that this related to a business that had actually been sold several years earlier.
Our view was that HMRC had likely obtained information from the till provider and linked the till system to the individual who originally registered it despite no longer owning or operating the business.
Once the position was explained and the evidence reviewed the matter became much clearer.
The lesson?
HMRC is increasingly obtaining information directly from third parties, including software providers and digital platforms. While this data can be useful it doesn’t always tell the full story.
Receiving a letter from HMRC does not automatically mean you’ve done anything wrong.
Before making disclosures, admissions or assumptions, make sure you understand exactly why HMRC has contacted you and what evidence they are relying on.