27/08/2026
What Should You Do When a Receipt Is Missing?
Before writing off a missing receipt as permanently lost, work through a few simple checks.
Start by searching your email inbox. Many suppliers now issue receipts and invoices by email, particularly for software, subscriptions, travel and online purchases.
Next, log in to the supplier’s website or customer portal. Copies of invoices can often be downloaded from the order history or billing section.
Check the bookkeeping software. The receipt may already have been uploaded but attached to the wrong transaction.
Ask the supplier for a duplicate invoice. Most established suppliers can provide replacement documents, even where the purchase was made several months ago.
Review the bank or credit card statement and add a note explaining:
• what was purchased;
• why it was needed for the business;
• who used it;
• whether there was any personal use.
Where the business purpose is clear, the expense may still be recorded even if the original receipt cannot be found.
However, VAT should normally not be reclaimed without a valid VAT invoice or receipt.
It is also important to look at the wider pattern. One genuinely lost receipt is different from regularly having large numbers of unsupported transactions.
Checking for missing documents each month, or before every VAT return, is much easier than trying to reconstruct the records at the end of the year.
https://gms-accountants.co.uk/blog/missing-receipts/