22/10/2026
And so begins the great Government Gateway treasure hunt. Was it set up five years ago? Did your previous accountant create it? Nobody knows but somewhere deep within HMRC's systems, there's an account that apparently belongs to you and we're now expected to find it and the you need to get into it to sort something out but you can't get into it because you don't know the login details so you (we) try to recover them. HMRC wants to send a security code to a mobile number you no longer have or an email address that hasn't existed for years. Wonderful. Just wonderful. 🫣
And before anyone thinks we're being dramatic this can genuinely cause problems when we're trying to register you for VAT, access tax services or get everything set up correctly. The frustrating thing is that your accountant can't simply wave a magic wand and recover your personal login details for you. So here's a little plea … if you have a Government Gateway account, keep your User ID, password and recovery details somewhere secure and make sure your contact information is up to date.
And if you genuinely don't remember ever setting one up, don't worry. There are ways to investigate and recover access — it just might involve more than a little patience, a few security checks and possibly a phone call to HMRC because nothing quite tests an accountant's optimism like the words… “I'm sure I've never had one, Claire!”
Closely followed by HMRC insisting that you absolutely have. 😂