https://mycomplianceconsultant.com/products-and-services/, http://www.mycomplianceacademy.co.uk/

My Compliance Consultant Limited, 1 The Exchange Building, Harrogate (2026)

03/06/2026

Understanding vulnerability is a key part of delivering fair customer outcomes and meeting FCA expectations.

In our Vulnerable Customers module, learners will explore what it means for a customer to be considered vulnerable, the different factors that can contribute to vulnerability, common warning signs firms should be aware of, and how FCA-regulated businesses are expected to respond.

The module also looks at the practical steps firms can take to identify, support and protect vulnerable customers effectively. By the end of the unit, staff will have a clearer understanding of their responsibilities and greater confidence in applying the right processes to support customers fairly and appropriately.

Part of our practical, engaging compliance eLearning designed for regulated firms. Find our more about this module and more: https://mycomplianceconsultant.com/

01/06/2026

Not just policies sitting in a folder.�Not just templates downloaded years ago.�Actual evidence that your business is operating compliantly every day.

For consumer credit firms, brokers, lenders, leasing and consumer hire businesses, the regulatory focus continues to increase around:

- Consumer Duty
- Vulnerable customers
- Financial promotions
- Complaints handling
- Monitoring & oversight
- Staff competence
- File reviews & QA
- Governance and MI

The firms that struggle most during FCA scrutiny are rarely the ones intentionally doing things wrong.

They’re the firms that:�
❌ Can’t evidence decisions�
❌ Haven’t reviewed processes recently�
❌ Rely on outdated documentation�
❌ Don’t monitor customer outcomes�
❌ Assume “we’ve always done it this way” is enough

Compliance is no longer about having a compliance manual on the shelf.

It’s about being able to demonstrate:�
✔ How your controls work�
✔ How risks are identified�
✔ How issues are escalated�
✔ How customer outcomes are monitored�
✔ How senior management maintain oversight

A simple question every consumer credit firm should ask itself: “If the regulator asked for evidence today, could we confidently provide it?”

If the answer is “not quite” now is the time to address it, before it becomes a problem.

That's where we come in, at My Compliance, we pride ourselves on delivering practical, approachable and experience-led compliance support to regulated firms across the UK. Get in touch at: https://mycomplianceconsultant.com/

29/05/2026

E-learning is no longer simply about completing mandatory training. Instead, it is about empowering teams with the knowledge, confidence and understanding they need to perform their roles effectively.

Within regulated industries, dedicated compliance training is becoming increasingly important. Consequently, businesses must ensure sales teams, advisers and compliance staff fully understand FCA expectations, Consumer Duty responsibilities and customer outcomes.

Read our latest blog to explore why effective e-learning is becoming an essential part of compliance and staff development strategies across financial services: https://mycomplianceconsultant.com/empower-your-teams-with-my-compliance-academy/

At My Compliance Consultant, we support regulated firms through practical compliance consultancy and flexible e-learning solutions delivered through My Compliance Academy.

28/05/2026

The Senior Managers and Certification Regime (SMCR) is a key UK financial services framework designed to strengthen personal accountability at senior level and improve conduct standards across regulated firms.

This module provides a clear overview of the SMCR framework, which applies to firms authorised under the Financial Services and Markets Act 2000 (FSMA). It is designed for solo regulated firms, including both limited scope and core firms, and assumes a basic understanding of financial services regulation.

Throughout the module, we explore the practical steps firms should take when preparing for SMCR implementation, alongside key regulatory requirements including the Duty of Responsibility, Statements of Responsibilities, Prescribed Responsibilities, the Conduct Rules, and the Certification Regime.

At My Compliance Consultant, we specialise in supporting regulated firms with practical, accessible compliance solutions through My Compliance Academy, helping teams build real understanding of FCA expectations and regulatory responsibilities.

Visit our website to find out more about this module and our wider range of compliance eLearning courses: https://mycomplianceconsultant.com/

25/05/2026

The people behind My Compliance 👋

Meet Shaun and Pat, the experienced professionals supporting regulated firms with practical, knowledgeable and trusted compliance support.

Shaun brings over 12 years of experience within the consumer credit sector, supporting hundreds of small, medium and multinational firms with FCA authorisations, ongoing compliance support, regulatory audits and consumer credit compliance frameworks

Pat is a hugely experienced and highly respected professional within the industry, with an extensive background in Trading Standards. Throughout her career, she has advised firms on complex areas of Consumer Credit legislation and regulatory compliance.

At My Compliance, we pride ourselves on delivering practical, approachable and experience-led compliance support to regulated firms across the UK. Get in touch at: https://mycomplianceconsultant.com/

22/05/2026

The ongoing cost of living crisis continues to place significant financial and emotional pressure on many consumers across the UK. As a result, FCA-regulated firms are expected to take greater care in identifying and supporting vulnerable customers.

Under Consumer Duty, businesses must consider how rising living costs may affect customer outcomes, financial resilience and decision-making.

Read our latest blog to learn more about supporting vulnerable customers and meeting FCA expectations under Consumer Duty: https://mycomplianceconsultant.com/vulnerability-and-the-cost-of-living-crisis-what-does-the-fca-expect/

At My Compliance Consultant, we help firms understand FCA expectations around vulnerability, customer support and Consumer Duty compliance.

20/05/2026

In today’s regulatory environment, strong governance and accountability have never been more important. Senior individuals are expected to understand not only regulatory requirements, but also how compliance frameworks operate in practice across their business.

At My Compliance Consultant, we support Senior Managers and Directors with practical guidance across key areas including:
✔ FCA compliance requirements
✔ Consumer Duty responsibilities
✔ Governance and oversight
✔ SM&CR expectations
✔ Conduct risk and customer outcomes
✔ Compliance monitoring and controls

Our aim is to help firms build confidence, strengthen oversight and create a proactive compliance culture that supports both regulatory expectations and business growth. Visit our website to see our full range of courses: https://mycomplianceconsultant.com/

15/05/2026

Understanding customer vulnerability is now a major part of FCA compliance. Under the Consumer Duty, firms are expected to identify, support and respond appropriately to vulnerable customers throughout the customer journey.

However, vulnerability is not always obvious. Consequently, businesses must ensure staff understand how to recognise the signs and respond in a fair, supportive and compliant way.

Check out our latest blog where we cover the signs and everything you need to know: https://mycomplianceconsultant.com/would-your-team-recognise-a-vulnerable-customer/

At My Compliance Consultant, we help firms strengthen compliance processes while supporting positive customer outcomes across regulated environments.

13/05/2026

Keeping your teams up to date with FCA expectations has never been more important.

Our FCA Consumer Compliance Full Course is designed specifically for sales and compliance staff working within consumer credit firms, helping businesses build practical knowledge and strengthen day-to-day compliance confidence.

Each module includes:
🎯 Interactive learning materials
📝 Knowledge checks and self-test exercises
📚 Practical, engaging content designed for real-world application

We believe compliance training should be clear, practical, and engaging, helping staff understand not just the rules, but how to apply them confidently in practice.

If you’re reviewing your training programme or looking to strengthen compliance knowledge across your teams, visit our website to see our full range of courses: https://mycomplianceconsultant.com/

11/05/2026

We’ve had a visitor down at My Compliance Consultant today...🐶

At first, she was hiding away cautiously, before finally deciding it was safe to come say hello. And honestly? Compliance can feel a bit like that sometimes.

For many firms, compliance is seen as something intimidating, but good compliance shouldn’t feel scary. Done properly, it should build confidence, support better decision-making and help firms grow sustainably.

The FCA’s expectations continue to evolve, but creating a strong compliance culture doesn’t have to be painful.

Sometimes it just starts with stepping out from behind the sofa. 🐾 Get in touch at: https://mycomplianceconsultant.com/

My Compliance Consultant Limited

03/06/2026

01/06/2026

29/05/2026

28/05/2026

25/05/2026

22/05/2026

20/05/2026

15/05/2026

13/05/2026

11/05/2026

Address

Website

Alerts

Shortcuts

Share

Category