05/06/2026
The government has launched an AI chatbot on the Gov.uk app to help people find answers to questions about tax, benefits, childcare and more, pulling from over 80,000 pages of official guidance.
Which? has put it through its paces and the honest summary is that it is a useful starting point for straightforward questions, but it carries a 10% error rate in testing, cannot account for individual circumstances, and acting on a wrong answer does not protect you from fines or penalties. The tool itself repeatedly tells users to verify answers using the links it provides, which is worth taking seriously.
Would you trust it?
You can ask questions across a range of topics, from tax to childcare and apprenticeships