Danicatcl

15/05/2024

What we have to cope with everyday

Taxpayers cumulatively spent the equivalent of 798 years (7m hours) waiting to speak to an adviser in 2022-23 – more than double the 3.2m hours spent waiting in 2019-20.

Call waiting times at HMRC rise 350% in five years, says NAO report

Report suggests time taxpayers spent on phone waiting to speak to adviser has more than doubled

21/12/2023

That time of year again when we are so busy. Please be assured we have everything in hand to meet your particular deadlines. We are running on a full complement of staff again and we have temporarily closed our books for new clients until next year. Every reminder call or email takes us away from our valuable work time and thought process so please be confident that you will be dealt with in time . We are putting your deadline to the front along with christmas payrolls, company year ends and the usual Vat runs. Happy Christmas from all of us here at Danica Tcl

01/09/2023

Been here a while, I do not believe them 🙄

03/08/2023

This is beyond annoying now!

The Self Assessment helpline is temporarily closed.

It will reopen again on 4 September 2023.

The line is still open if you need to discuss a bereavement

13/06/2023

We have been advised that HMRC have taken down the self assessment helplines for three months to assist staff to catch up with work. They have also taken down the Agent Dedicated line and have asked us to ring the self assessment helpline if we need anything. Is it just me that sees a problem with this!!

18/05/2023

Oh I laughed, especially as this is headed "Support from HMRC"

Support from HMRC


Dear customer,

We would like to apologise for our previous email stating the VAT registration helpline will close on the 22‌‌‌ ‌‌May‌‌‌ ‌‌2024, that was a mistake.

To confirm, the VAT registration helpline will close on Monday‌‌‌ ‌‌22‌‌‌ ‌‌May‌‌‌ ‌‌2023.

Sorry for any confusion this may have caused.

Yours faithfully
HM Revenue and Customs

04/05/2023

Breaking news - HMRC workers are going on strike.
Pray do tell how we are meant to notice any difference to now?

02/05/2023

So far one hour 20 waiting for HMRC to pick up the phone. A personal best on their part, if I remember what I called for it will be a miracle. Rubbish service HMRC, you get worse every day - losing the will to live here!

25/04/2023

We will be increasing our fees on the 1 June 2023. We will keep it sensible, but software and running cost increases have now passed a level that we cannot afford not to.

Just to give you a bit of notice that a sensible increase will be happening.

The top firms are at the very least doubling their fees now to cope with the introduction of Making Tax Digital and quarterly tax and accountancy reporting. I see no need for such an increase now, but cost of living certainly needs a tweek.

19/04/2023

Any artists out there? you may need to register for anti-money laundering with HMRC - see below
Dear customer,
Art market participant (AMP) businesses are relatively new to anti-money laundering supervision and may not yet be aware they need to be registered. If you act for such a business, you should advise them of the need to be registered.
An AMP is defined as a business involved in the sale or purchase of relevant works of art over the threshold of 10,000 euros (or equivalent in any currency).
A work of art is defined in the Value Added Tax Act 1994 section 21(6) to (6B) for the purpose of section 21(5)(a) of that act. This is summarised as:
• a painting, drawing, collage, decorative plaque or similar picture
• an original engraving, lithograph or other print
• an original sculpture or statuary
• a sculpture cast
• a tapestry or other hanging
• a ceramic
• an enamel on copper
• a photograph
but not:
• a technical drawing, map or plan
• any picture comprised in a manufactured article that has been hand-decorated
• scenery (including backcloths)
An artist selling their own works of art is not included within the UK definition of an AMP and therefore is not required to be registered. If a registered AMP is dealing with an artist as their customer, they will be required to conduct customer due diligence on the artist.
AMPs must register with HMRC and comply with the regulatory requirements. This includes having a written risk assessment, written policies, controls and procedures, training, and conducting customer due diligence.
HMRC publishes guidance and further information on understanding specific risks for AMPs on GOV‌‌‌.UK.
To register with HMRC go to GOV‌‌‌.UK and search 'register or renew your money laundering supervision with HMRC'. You’ll need your Government Gateway user ID and password to sign in. If you don’t have this yet, you’ll need to set up an organisation account on the Government Gateway.
During the registration process only one email address can be provided. We recommend this is the AMPs email address, and not their accountants. This ensures the AMP will receive updates and information direct from us.
Yours faithfully
Andrew Henderson
Promote Team
HMRC Economic Crime Supervision