13/07/2026
I am extremely disappointed with my experience with Zomato today.
I ordered food as a gift for my family, hoping to surprise them with something sent with love. Unfortunately, the delivery partner never came to the correct delivery address or even tried to contact the recipient. Instead, they went to the wrong location and later confirmed that they had thrown the order into the garbage because they couldn’t find the address
How is that acceptable?
If a delivery partner is unable to locate an address, isn’t their responsibility to call the customer or the recipient, confirm the location, and make a genuine effort to complete the delivery? Simply discarding the order without making that effort is completely unacceptable.
What was even more frustrating was the response from customer support. I requested them to ask the delivery partner to revisit the correct address and complete the delivery. They refused. I then asked them to simply contact the delivery partner and instruct them to deliver the order, but they refused that as well.
When we send gifts to our loved ones, it’s not just about food—it’s about emotions, care, and making someone smile. A failed delivery can happen, but refusing to help or even attempt to resolve the issue is unacceptable.
This experience completely ruined the surprise and left my family and me deeply disappointed.
If a platform cannot support its customers when something goes wrong, it defeats the purpose of using it. I hope Zomato takes customer service more seriously because today, they didn’t just fail to deliver an order—they failed to deliver the emotions behind it.
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