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Monday 08:00 - 19:00 Tuesday 08:00 - 19:00 Wednesday 08:00 - 19:00 Thursday 08:00 - 19:00 Friday 08:00 - 19:00 Saturday 08:00 - 19:00 Sunday 10:00 - 19:00

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CRB-Credit Reference Bureau Solutions & Consultancy, 2554, Eldoret (2026)

04/01/2026

How to identify errors in your CRB credit report. (Pt.1)

Section #1: Personal Information

1.Personal Information Errors
-Wrong name listed
-Addresses you've never lived at or used as a mailing address
-Inaccurate employer information
2.Ensure that your name is correctly displayed and that any alternative names or alias are accurate.

3.Ensure your year of birth is accurate. Again, an error in this section of your credit report could mean that you are being confused with another consumer.

4.Ensure that there are no addresses where you have never lived or employers that you have never worked for listed in the respective sections

Section #2: Credit Summary

1.The purpose of this section is to provide a quick snapshot of your current and prior credit history.
2. Ensure that the number of accounts of a specific type, total accounts or total balances don’t seem higher than they should be.
3. In case of any inaccuracies in any area of the credit summary section, kindly check the account history of your credit report which will have more detailed information on an account by account basis.

4.This will help you further investigate whether or not your credit report contains errors.

Section #3: Accounts

1.Ensure that the information in this section is accurate. Pay especially close attention to any information related to delinquency, collections or past due accounts. All of these things negatively impact your credit report and credit score.

2.Make sure all of your accounts in good standing are represented.
3.Not all creditors report account data to all credit bureaus, so if you don’t see an account that you believe to be in good standing then contact your creditor and ask them if they report your account information .
4.Make sure you recognize all of the creditors and accounts listed in this section.

CONTACT US ON 0724-497189 FOR QUICK CRB SOLUTIONS / ASSISTANCE & FREE CONSULTATION

WE PROCESS;

ACCOUNT UPDATES
WHO HAS LISTED ME
CREDIT SCORE
CREDIT REPORT
LISTING STATUS
CLEARANCE CERTIFICATE

02/01/2026

WHAT TYPE OF DEBTOR ARE YOU?

Type 1: Able and Willing

-The debt arises out of an error or by forgetting to clear the outstanding amount.
-The outstanding debt amount you owe is insignificant less than your monthly repayment amount for other loans.
-Example: a mortgage customer or an active borrower listed for an outstanding Mshwari debt or ledger fees.
-Recommendation: Check your credit report regularly to identify such debts in good time.

Type 2: Able but Unwilling

-You are aware of the debt, have the ability to pay the debt but you are just unwilling to pay.
-It arises from dissatisfaction with service, adamancy or disagreement on the amount,
-Example:An employee who is unwilling to repay HELB loan due to the fact that it is government money.
-Recommendation: Contact your lender to present your dispute.

Type 3: Unable but Willing

-You are aware of the debt but not you have no financial ability to pay
-The debt arises due to financial obligations or other debts or loss of a source of income /job.,
-You have the desire to pay but no ability.
-Example: Defaulting on a mortgage or bank loan after a job loss.
-Recommendation: Discuss with your debtor why you cannot pay and what you pay.

Type 4: Unable and Unwilling

-The debt arises out of a deficit out of a sale of a collateral.
-The debtor may have lost his job but the actions taken by the lender thereafter makes him adamant.
-Example: a job seeker who is unwilling to repay HELB loan due to the fact that it is government money.
-Recommendation: failure to pay the debt is not a solution. Instead contact your lender with your repayment plan.

CONTACT US ON 0724-497189 FOR QUICK CRB SOLUTIONS / ASSISTANCE & FREE CONSULTATION

WE PROCESS;

ACCOUNT UPDATES
WHO HAS LISTED ME
CREDIT SCORE
CREDIT REPORT
LISTING STATUS
CLEARANCE CERTIFICATE

02/01/2026

Dispelling the common myths about your information at the CRB

1. Myth: I have never taken a loan,therefore I have a clean credit history

Fact: If you have never taken any loan facility, it means that you have no credit history yet. You have not demonstrated whether given a loan or a credit facility you can pay back and promptly
Therefore to have a credit history, you have to open a credit account to establish a line of credit that will become the foundation of your credit history.

2. Myth: No credit record at the bureau means clean or good credit history

Fact: If you have never taken a loan facility but have defaulted on other utility debts such as water, electricity and even power,that credit history will not reflect at the bureau.
Therefore in such a case, absence of a credit record on you at the bureau cannot be assumed to be a good credit history but only an indication that either, you have never taken a loan facility with a lender or had taken and repaid promptly.

3. Myth: Bad credit history means no access to future loan facilities
Fact: If you may have defaulted on your loans, your lenders will submit the information also termed as negative information to a credit reference bureau so that it can be shared with other credit providers.
This will then be part of your credit history but this does not mean that you cannot access any further loan facility from any lending institution.
All it means is that whenever you approach any lender, they will take extra caution in their decision due to the degree of risk in lending to you. Based on their own credit policies, the lenders can either lend you on tight conditions or deny you credit.

4. Myth: Keeping off from loan transactions will keep my credit history clean

Fact: A clean credit history is based on your borrowing wisely and paying promptly.
Credit transactions with positive repayment history will go towards enriching your credit history and your credit report. The longer the credit history, the more useful is the credit report to lenders.

5. Myth: With good credit history, no collateral is required on loan applications

Fact: Collateral requirements are solely at the discretion of the lender and their credit policies. However, With a detailed credit report that is full file; one that contains both positive, negative and information from other sources, you as the borrower could benefit from lower interest rates, affordable repayment terms or less collateral. For good payers a detailed credit report will become good collateral to lenders.

6. Myth: Credit Reference Bureaus make lending decision for banks

Fact: All lending decisions are still made by the lenders.
Lenders will only use your credit report generated from a bureau as part of their lending decision process. Such reports only act as a guide to them, to make informed credit decisions on a good or bad risk.

7. Myth: CRB is a dispute or complaint resolution point for borrowers on declined loan applications

Fact:There is a notion that the CRB acts as a point to report their disputes or complaints on declined loan applications by lenders. This is not true.
Every lender has its own policies on the acceptable risk levels which they can take up. In case your application for a loan facility has been declined by a lender exclusively based on the information provided on a credit report, then you as the borrower are entitled to receive communication from the bank on the basis of the decision.

8. Myth: Credit Bureaus can auction your things for loan non-payment

Fact: This is false. Credit Bureaus are data hubs that hold information regarding your credit history. We supply lenders with this information as well as solutions to manage risk. We are NOT auctioneers!

CONTACT US ON 0724-497189 FOR QUICK CRB SOLUTIONS / ASSISTANCE & FREE CONSULTATION

WE PROCESS;

ACCOUNT UPDATES
WHO HAS LISTED ME
CREDIT SCORE
CREDIT REPORT
LISTING STATUS
CLEARANCE CERTIFICATE

02/01/2026

How to avoid pitfalls of adverse listing. (Pt.1)

1. Abandoning a bank account

-Many bank customers believe that the best option to close a bank account is to abandon it and render it dormant without taking the necessary procedure of account closure as stipulated by the bank.
-If such bank accounts have monthly ledger fees charges, they will continue running even after being abandoned. The first few months before becoming dormant, the account holder would be charged a monthly ledger fees and the account debited with same amount.
-Failure to repay the outstanding fees, the account holder will be
adversely blacklisted in the bureau for defaulting without any
notice.

2. Breach of a standing order

-Any breach of a standing order for instance not depositing the
account with the required amount to effect the order attracts a
penalty fees which varies from one bank to another.
-This may accumulate over a period of time especially where the
bank customer fails to formally stop the effect of the standing order to the extent of the account of being overdrawn instigating an adverse listing of the account in to the credit reference bureau.

FOR QUICK CRB SOLUTIONS / ASSISTANCE & FREE CONSULTATIONS

CONTACT US ON 0724-497189

27/06/2025

Do you know that CRB clearance is a requirement during loans,jobs & visa applications dont miss out your loan facility, dream job or migrating to greener pastures.
we process individual & company clearance certificates, credit reports, account updates, listing status,who has listed me, credit score etc.

FOR QUICK CRB SOLUTIONS / ASSISTANCE & FREE CONSULTATION CONTACT US ON 0724497189 OR VISIT OUR OFFICE @ ELDORET TOWN,64 ARCADE,1ST FLOOR, ROOM 2B

23/10/2021

CRB
A “batch number” is a unique identifying number (set of letters and numbers) generated by the lender & assigned to UPDATE customer information with Licenced CRBS database. Once you give us a batch number from the financial institution it takes approximately two business days for the same to be updated on our side, after which you can request for your latest updated credit report

22/06/2021

Do you know CRB clearance is a requirement during loans,jobs & visa applications dont miss out your loan facility, dream job or migrating to greer pastures.
we process individual & company clearance certificates, credit reports, account updates, listing status,who has listed me, credit score etc.

FOR QUICK CRB SOLUTIONS / ASSISTANCE & FREE CONSULTATION CONTACT US ON 0724497189 OR VISIT OUR OFFICE @ ELDORET TOWN,64 ARCADE,1ST FLOOR, ROOM 2B

17/06/2021

Do you know your rights as a CRB consumer?

You have the right to dispute any information on your credit report that you feel is incorrect, subject to the following process as governed by regulation 35 of the CRB regulations;

A. Where you as a consumer believes that the information contained in the database is inaccurate, erroneous or outdated, you may notify the Bureau in writing of the information disputed. You may do this by lodging a complaint with us and completing
the dispute form;

B. Within five working days of us being informed that the information in your credit report is under dispute, we will

i. Attach a note to your credit report, warning that the disputed information is under investigation, this notice shall remain on the file until resolution of the dispute;

ii. Give the institution or credit information provider that supplied the disputed information a notice of dispute, requesting confirmation from this institution or credit information provider
as to the accuracy of the information;

iii. We will, within fourteen one days, conduct an investigation, based on the relevant information
provided by you, and may contact any person who is required and relevant in terms of the
investigation;

iv. Where an institution or credit information provider (This is the Bank or Sacco that is the subject of the dispute) receives a notice of dispute from us they should within fourteen days of receiving the notice, complete all necessary investigations into the disputed information and give us a notice of resolution, advising whether the disputed information is to be deleted, corrected, or remain unchanged;

v. Where the investigation reveals an error, we will remedy the error and inform all persons who may be affected by the information including you;

vi. If we are unable to complete the investigation for any reason whatsoever within 21 days, we will delete the disputed information;

vii. However, if at any stage we are able to complete the investigation, we may reinstate or revise the disputed information based on the results of such investigation and we will inform
you of any action taken by us;

viii. Upon receipt of a notice of resolution or an amendment notice from an institution we will,
- within five business days of such receipt, send a notice of change to any subscriber that has in the previous twelve months obtained a credit information report from us containing the incorrect information; That is to say that whichever institution had made an inquiry in to your credit report will receive a notification as to the changes in your report

ix. Where you disagree with the resolution (that is the result of the investigation) of the disputed information, you may request us to attach a statement of not more than one hundred words to your credit report, setting out your claim that the information is not accurate and we shall take reasonable steps to comply with your request;

x. Please Note: we may charge you for the cost of the investigation where the information disputed by you is actually false.

CRB clearance is a requirement during loans, jobs & visa applications,dont miss out your loan, dream job or embassy interview .we process individual & company clearance certificates, credit reports, account updates, listing status,who has listed me, credit score etc.

FOR QUICK CRB SOLUTIONS / ASSISTANCE & FREE ADVICE CONTACT US ON 0724497189 OR VISIT OUR OFFICE @ ELDORET TOWN,64 ARCADE,1ST FLOOR, ROOM 2B

15/06/2021

I defaulted but I’m now ready to come out of CRB what do I do?
1. Start by getting your credit report from CRB to find out what institutions have listed you and the amount owed.
2. Approach the institution(s) for advise on how to make payments on the defaulted loans.
3. When you start servicing the facility(ies), the institution is supposed to update your account status with the CRB.
4. Once your status is updated, You can get a certificate of clearance from CRB to enable you get another loan facility.
To check your credit report,
DIAL *433*ID NO*1*449718*1 # on your safaricom line.

15/06/2021

How do I correct wrong information at the CRB?
If it is personal information like Name, ID number, Phone number, Year/Date of Birth e.t.c you can call us on 0709834000 or visit Metropol CRB Head Office 1st Floor, Wing A, Shelter Afrique Centre, Upper Hill, Longonot Road and furnish us with the correct information.
If it is information concerning your account details; acquire your credit report to find out what institution the account belongs to and then approach them to submit the correct information for updating at CRB.
To check your credit report,
DIAL *433*ID NO*1*449718*1 # on your safaricom line.

15/06/2021

lost my phone line which had a mobile loan, how do I get it to repay?
You should approach the lending institution and explain your predicament. They shall provide you with alternative means of payment. They shall then communicate with the CRB for your status to be updated.
To check your credit report,
DIAL *433*ID NO*1*449718*1 # on your safaricom line.

15/06/2021

Do you know your rights as a CRB consumer?
You have the right to dispute any information on your credit report that you feel is incorrect, subject to the following process as governed by regulation 35 of the CRB regulations;
A. Where you as a consumer believes that the information contained in the database is inaccurate, erroneous or outdated, you may notify the Bureau in writing of the information disputed. You may do this by lodging a complaint with us and completing
the dispute form;
B. Within five working days of us being informed that the information in your credit report is under dispute, we will –
i. Attach a note to your credit report, warning that the disputed information is under investigation, this notice shall remain on the file until resolution of the dispute;
ii. Give the institution or credit information provider that supplied the disputed information a notice of dispute, requesting confirmation from this institution or credit information provider
as to the accuracy of the information;
iii. We will, within fourteen one days, conduct an investigation, based on the relevant information
provided by you, and may contact any person who is required and relevant in terms of the
investigation;
iv. Where an institution or credit information provider (This is the Bank or Sacco that is the subject of the dispute) receives a notice of dispute from us they should within fourteen days of receiving the notice, complete all necessary investigations into the disputed information and give us a notice of resolution, advising whether the disputed information is to be deleted, corrected, or remain unchanged;
v. Where the investigation reveals an error, we will remedy the error and inform all persons who may be affected by the information including you;
vi. If we are unable to complete the investigation for any reason whatsoever within 21 days, we will delete the disputed information;
vii. However, if at any stage we are able to complete the investigation, we may reinstate or revise the disputed information based on the results of such investigation and we will inform
you of any action taken by us;
viii. Upon receipt of a notice of resolution or an amendment notice from an institution we will,
- within five business days of such receipt, send a notice of change to any subscriber that has in the previous twelve months obtained a credit information report from us containing the incorrect information; That is to say that whichever institution had made an inquiry in to your credit report will receive a notification as to the changes in your report
ix. Where you disagree with the resolution (that is the result of the investigation) of the disputed information, you may request us to attach a statement of not more than one hundred words to your credit report, setting out your claim that the information is not accurate and we shall take reasonable steps to comply with your request;
x. Please Note: we may charge you for the cost of the investigation where the information disputed by you is actually false.
To check your credit status
DIAL *433*ID NO*1*449718*1 # on your safaricom line.

CRB-Credit Reference Bureau Solutions & Consultancy

04/01/2026

02/01/2026

02/01/2026

02/01/2026

27/06/2025

23/10/2021

22/06/2021

17/06/2021

15/06/2021

15/06/2021

15/06/2021

15/06/2021

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Monday	08:00 - 19:00
Tuesday	08:00 - 19:00
Wednesday	08:00 - 19:00
Thursday	08:00 - 19:00
Friday	08:00 - 19:00
Saturday	08:00 - 19:00
Sunday	10:00 - 19:00