Lyla Virtual Assistant Services

Lyla Virtual Assistant Services At Lyla, we’re more than just a service provider—we’re your long-term success partner. Let us handle the details while you build your vision.

Our goal is to make it easier for small businesses owners to run their businesses, without having to spend hours every day dealing with billing, invoicing, accounting, managing employees and other administrative tasks. Lyla helps companies to streamline their administration process, save time and focus on growing their business. We assist clients in handling different tasks such as:
- Email Suppor

t
- Client Onboarding
- Orders and Invoicing
- Maintain Processes and Procedures
- Customer Surveys
- Database & List Maintenance
- Document Management
- Manual and Procedures
- Data Entry
- Procedure (SOP) Creation & Management
- Researching
- Training Resource

Our Services include;- Customer Support Setup & Optimization- Designing of customer support playbook- Integrating CRM to...
18/07/2025

Our Services include;

- Customer Support Setup & Optimization
- Designing of customer support playbook
- Integrating CRM tools (Zendesk, Intercom) and streamline workflows.
- Tracking KPIs (CSAT, FRT, resolution times) for continuous improvement.
- BPO Sourcing & Management (Identification and onboarding high-performing outsourcing partners.)
- Overseeing BPO operations to ensure quality, efficiency, and alignment with your goals.
- Virtual Administrative Support
- Managing documentation, knowledge bases, and internal communications.
- Providing back-office solutions to free up your team’s time.
- Developing customized training programs for support teams.

Address

Nairobi

Website

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