24/04/2026
A client came to us with two years of unresolved franchise issues. Here’s the message I received from the franchisee after everything was resolved.
Here’s how we fixed it.
From the client’s side, it was pure frustration when they initially reached out to us.
They knew something wasn’t right, but had no clarity on where the problem was.
Communication with the franchisor had broken down, and nothing was getting resolved.
Then one day, a legal notice arrived, along with a $70,000 bill for alleged arrears from the franchisor.
That’s when we stepped in.
We didn’t jump to conclusions.
Instead, we went back to the fundamentals.
1. We reviewed the agreement
2. Rebuilt the records from the ground up
3. Reconciled everything line by line
This allowed us to identify where the discrepancies were coming from and apply the correct treatment to the royalties.
Once everything was properly reconciled, we were able to clearly present the correct position.
This helped bring both sides back onto the same page and move things forward constructively.
In the end, the financial position was agreed, the matter was resolved, and the client could move forward with certainty.
If you’re in a franchise, getting the treatment of things like royalties wrong can become very expensive, very quickly.
If you’re dealing with issues that keep dragging on, they don’t fix themselves. They usually get worse.
Reach out early for help.