Refunds R Us Tax Service, Inc.

06/02/2026

Message from Michigan Treasury to frustrated taxpayers having issues with their MI refunds or tax liability:

"Michigan Treasury is aware of concerns regarding notices and returns processing and we are committed to addressing these problems directly and transparently.

We fully recognize the frustration this situation has created for both tax preparers and taxpayers. In addition, we understand many tax preparers are bearing the brunt of taxpayer frustration, and for that, we apologize.

Although these issues are limited in scope, this situation is frustrating and disappointing to us all. The transition from our 40-year-old legacy system to the modernized system (used by many other states) was successful, with fewer than 4% of the 5 million returns affected by the issues identified. The new system allows for a more effective and efficient administration of Michigan’s Individual Income Tax.

However, we recognize it comes with opportunities for improvement and we appreciate your patience as we work through them. Your feedback directly informs the corrective work we are prioritizing.

Here are the steps Treasury is taking to respond:

We have created a Solution Tracker to document known issues, their status, and planned resolutions. This will help us stay aligned, keep you informed, and ensure accountability across teams.
We are actively making changes and corrections as issues are brought to us. Several updates have already been implemented, and additional changes, including a review of all letters prior to the next tax season, are in process based on practitioner feedback and internal review.
Customer service capacity has been evaluated, and we have implemented a Request for Call Back feature within Michigan Treasury eServices so we can connect with taxpayers who have been unable to get through . Our goal is to respond to these requests within 3 business days. Treasury’s new phone system with increased capacity and customer service enhancements will be launched in July.

We understand that the cumulative impact of these issues has eroded trust, and rebuilding that trust will take consistent action and open communication. Your partnership is essential in that process. Your feedback directly informs the corrective work we are prioritizing.

We will continue to update the Solutions Tracker as concerns or issues are identified"

Here is the link to the MIchigan Treasury's website where this message is posted, "https://www.michigan.gov/taxes/iit/tax-guidance/tax-year-info/ty2025/message-to-taxpayers"

05/04/2026

Still waiting on your Michigan refund? You are not alone! We would estimate that about 1 out of 30-40 of our clients have gotten "reviewed" or audited this year. When this happens, it takes a good 3-4 months before you get your refund and there is nothing you can do to expedite the process unless you know someone who works for the Michigan Treasury and can "hook you up". The state is reviewing more and more refunds to help cut down on fraud. Please don't take it personal if your return is reviewed as it can be just the bad luck of the draw. We have had one client get reviewed 4 years in a row! This is the sign of the times now and is an inconvenience we all have to live with because of all the fraud going on. If Michigan Treasury needs something to complete their review, you will receive a notice from them in the mail. It is very common for them to request your photo ID and all your income documents to complete their review. If you do get a notice, send them what they need ASAP or you run the risk of them keeping your refund. We know this is inconvenient and frustrating but please try to remember that "good things come to those who wait". 😉

Michigan residents who filed their state tax returns weeks — or even months — ago are still waiting on their refunds, and many say they’re not getting answers.

04/22/2026

Our final props of the year goes to a Miss Ashley Vasileff! She is the most recent addition to our ultra 5 Referral Reward Club. For her outstanding promoting efforts she will receive $50 off her return next year. Thank you Ashley for always keeping us in mind when talking "taxes" to everyone you know! 😉

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04/22/2026

Extra Extra read all about it! Ricky & Maria Macabebe have joined our distinguished 5 Referral Reward Club this year. Not only are they getting a $50 bonus discount on next year's return, they are also getting another $20 off on top of that for sending us a 6th referral. We hope you enjoy your $70 off Ricky & Maria as much as we enjoy rewarding you for helping to make Refunds R Us #1 tax office in the Downriver area! 😁

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04/22/2026

Why be "Bad" when you can be "Badder"? I'm talking about a couple of our best spokespeople name Richard & Kimberly Badder because they are the latest additions to our premier 5 Referral Reward Club! Thank you Rich & Kim for continually talking us up to everyone you know. For your extreme marketing excellence, you will receive $50 off your return next year. 😉

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04/17/2026

TV, radio, social media, print materials, etc., move over and make way for the true advertising power team of Jim and Pam Guyer! The Guyers are our latest clients to join our elite 5 Referral Reward Club by sending us two more referrals this year. They will be getting a $70 discount ($20 discount for referral #4 and a $50 bonus discount for referral #5) as a thank you from us on next year's return. We appreciate you, Jim & Pam, for doing what you do to help make us Downriver's #1 tax service and will be looking forward to serving you for many years to come. 😁

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04/17/2026

Hip hip hooray! Joseph & Kelly Dumoulin just joined our 5 Referral Reward Club by sending us two referrals this year. They will receive a $70 discount on their 2026 return ($20 for referral #4 and a $50 bonus discount for referral #5) for their unparalleled support of Refunds R Us. Thank you Joe and Kelly and we look forward to being able to serve you for many years to come! 😊

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04/17/2026

Our hat goes off to Micheal & Irene Dickerson as they just joined our exclusive 5 Referral Reward Club! For their insane marketing efforts, they will receive a $50 bonus discount off their tax return next year. Thank you Michael & Irene for telling everyone you know about us and we hope to be able to serve you for many years to come.

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04/17/2026

We would like to give a mad shout out to George Crowell! George has recently joined our exclusive 5 Referral Reward Club and will receive a $50 bonus discount off his return next year for his superior marketing efforts. George has consistently 'talked us up" to everyone he knows and is one of our top spokespeople. Thank you George and we hope to be able to serve you for many years to come!

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04/16/2026

The "Fat Lady" has just sung. Tax season 2026 is officially over!

This was our 16th tax season and it was our best one yet as we've been able to grow with each successive year! Why? Because of you, our valued and loyal client. Not only have you continued to patronize us through the years, you've continued to talk us up to everyone you know. This translated into over 100 referrals this tax season and helped us avoid any paid advertising for the 5th year in a row. Because of this, we are able to provide pricing that is one of the most competitive in the Downriver area.

We want to sincerely thank you our treasured client, without you we wouldn't exist. 💜

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