09/01/2026
If your service desk quietly ate a week of unbilled Professional Services work this month, would you know?
Most owners wouldn't. The line between profit-center work and cost-center work blurs every single day, and almost nobody is tracking where it blurs. That's one gap. There are others β in your financials, your legal exposure, and how your business would actually run if you disappeared for a month.
On September 15, Rayanne Buchianico, Brad Gross, and Manny Palachuk are doing a free 45-minute session on exactly this. Not theory β the actual gaps, named plainly, with what closes them.