07/16/2026
We're excited to announce the promotion of Songa Byrns to Vice President of Client Experience! 🎉
In her new role, Songa will lead our client experience strategy to ensure exceptional service, long-term client satisfaction, and business growth. As the primary advocate for clients, she will identify opportunities to strengthen partnerships, improve processes, monitor key performance metrics, mentor our client-facing teams and more.
"Songa has been instrumental in elevating both our client retention and overall client experience. She has grown into an exceptional leader within our organization, consistently demonstrating a commitment to excellence and a genuine passion for helping others succeed. Songa has played a significant role in shaping our positive culture through her willingness to support her teammates and contribute wherever needed. Her leadership, dedication, and team-first mentality make her an invaluable asset to our organization." — Beth Reger, COO
Congratulations, Songa, on this well-deserved promotion! We're excited to see all you'll accomplish in your new role. 👏