09/05/2026
We are excited to recognize Tricia Martin as this year’s recipient of the Jane Cool Award! ✨
As the SVP of Customer Service, Tricia has a way of making even the most challenging situations look effortless. Whether she’s navigating a difficult conversation, handling an unexpected issue, juggling countless priorities, or simply helping someone work through a problem, she approaches it all with the same calm confidence and steady presence. Somehow, no matter what is happening around her, Tricia always seems to have the same message: “We’ve got this.”
What makes Tricia truly deserving of this award, though, goes far beyond her ability to keep her cool. She has an incredible ability to make the people around her feel supported, capable, and at ease. She leads with positivity and a genuine desire to help others succeed. She doesn’t just solve problems—she helps people feel like they can solve them, too.
One of our favorite votes for Tricia:
“I was working with a few teams in the company to help improve their team dynamic over the past year, and we talked about other teams throughout the company. I asked many partners, which team in the company is the benchmark? For knowledge, teamwork, support, flexibility, hard work, great leadership, and an overall vibe and aura that we can aspire to? It was nearly unanimous that it was Customer Service ❤️ from each partner I spoke with!
The leader and role model for the team was cited often for her experience, her ability to foster community and camaraderie, and for her ability to handle multiple personalities (ours and the customers), challenges, tasks, and changes—all with a seemingly endless well of patience, poise, and presence for the moment and the partner.
Time and time again, Tricia sets the example for others in how to take on a lot and remain calm, cool, and collected. She is a shining example of the Jane Cool Award!”
And perhaps one of the best things about Tricia is that her “cool” isn’t something she has to try to achieve. It’s simply who she is. She walks in with a smile, a hello, and that unmistakable confident, can-do attitude—and suddenly, everything feels a little more manageable.
Congratulations, Tricia, on being this year’s Jane Cool! We’re so lucky to have your leadership, positivity, and unwavering belief that “we’ve got this.”