03/10/2023
What incentives can you provide delinquent customers?
How can you "cut through the clutter" so that YOU get paid (while
other vendors wait ... and wait)?
Good headlines, conversational appeals, and multi-step follow-ups are
a good place to start. But then, of course, even "starting" on this
issue is the biggest step.
A few basic ideas to get you going:
• Never treat the customer like they are a delinquent, until they are
VERY delinquent (i.e. honey beats vinegar, in the beginning).
• Use a variety of media to reach out (phone, email, text, discreet
social media).
• Approach the issue as if a "mistake has been made" — rather than you
haven't been paid because of mal-intent.
• Try using different staff, if one staff member isn't getting headway.