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HigherGround

HigherGround develops data collection, information storage, and analytics solutions that easily tran HigherGround began as a consulting company in 1973.

Its initial focus was telecommunications software for consultants following the Modified Final Judgment of 1984, which broke up the AT&T monopoly. The software continued to evolve into call accounting and billing solutions, and the company incorporated as Communication Advice and Design. Eventually the company partnered with Magnasync to automate the stopping and starting of reel-to-reel recorders

to protect attorney-client privilege in prisons. The company went on to design its first reporting tool in 1996 as well as its first recording product. Today, HigherGround produces two complete 3rd generation software products – Capture911 and Calibre – for various mission critical communications markets. We bring peace of mind with mission critical technology solutions. Our solutions include installation and ongoing support. We care about our customers and their needs and we continuously strive to exceed our customers' expectations. We practice transparent and candid communications both internally and externally. This is of utmost importance to us – we say what we will do and do what we say. This allows our team and customers to thrive. At HigherGround we continually incorporate technology changes and new trends. By supporting our customers, we gain an understanding of their current and future needs, which enables us to provide our customers with advanced solutions when they need it.

08/27/2026

“This system works for the smallest agency or it can work for a large agency. In either case, it cuts down a lot of radio traffic and confusion. With Live911, the dispatcher and officer hear the same thing at the same time.”

Dennis L. Snyder Jr.
9-1-1 Services Manager, Morris County Communications Center

Morris County Communications Center supports 32 municipalities and more than 75 law enforcement, fire, EMS, and county entities, each with its own protocols.

Live911 was configured with CAD integration and geofencing at the district and township levels. This helps officers hear calls relevant to their assigned areas while dispatchers continue managing response across multiple municipalities.

For agencies operating across multiple jurisdictions, the goal is not simply access to more information. It is getting the right context to the right responders without adding unnecessary noise.

08/25/2026

McCook Police officers can now hear 911 calls live in their squad cars, giving them earlier awareness of developing emergencies.

“Squads can be there before they are dispatched.”
— Deputy Chief Dave Deleshe, McCook Police Department

McCook shares a communications center with Riverside, North Riverside and Brookfield. With Live911, officers can also hear nearby calls when incidents require support across jurisdictions.

Read the full story: https://buff.ly/MYLGuP5

08/20/2026

What changes when officers can hear a 911 call as it unfolds?

They can hear urgency in the caller’s voice. They can pick up background sounds that may not make it into an initial summary. They can follow changing conditions while they are still en route.

Dispatch remains central to managing the call and coordinating the response. Live911 extends that live context to authorized responders in the field, helping them arrive with a clearer picture of what may be waiting.

07/28/2026

HigherGround is headed to APCO 2026 in San Antonio, Texas!

We’re looking forward to connecting with public safety leaders, emergency communications professionals, and technology partners who are helping shape the future of emergency response.

Visit us at Booth 836 to see Live911 in action and learn how authorized first responders can securely listen to live 911 call audio while responding to an incident. Our team will walk through how Live911 can provide added context before arrival, support situational awareness, and fit into an agency’s existing response workflow.

Stop by to:
• Experience a live product demonstration
• Explore real-world public safety use cases
• Learn about deployment, security, and agency access
• Speak directly with the Live911 team

📍 San Antonio, Texas
📌 Booth 836

We look forward to seeing you at APCO 2026.

07/16/2026

We’re heading to the 2026 Florida Sheriffs Association Sheriffs Summer Conference, July 26–29.

This annual event brings together sheriffs, command staff, law enforcement professionals, elected officials, and public safety partners from across Florida to share best practices and discuss the future of law enforcement.

Stop by Booth 423 to meet the HigherGround team and learn how Live911 provides first responders with real-time access to incoming 911 calls—helping improve situational awareness and support a more informed response when every second matters.

We look forward to connecting with Florida’s law enforcement community.

07/14/2026

Drowning incidents aren't measured in minutes.

They're measured in seconds.

Recently, Volusia County Beach Safety responded to a drowning-in-progress call along Florida's Atlantic coast.

Using Live911, rescue personnel received the call in real time at 1:05:58—more than a minute before dispatch was broadcast.

As responders moved toward the incident, they listened to critical details directly from the caller.

The result?

A swimmer caught in a rip current was rescued and safely brought to shore.

According to veteran lifeguards on scene, the victim likely had only 30 seconds remaining.

Across 47 miles of coastline and approximately 3,000 rescues each year, Volusia County Beach Safety continues to demonstrate how real-time information can help save lives when every second counts.

#911

06/29/2026

Public safety agencies generate thousands of hours of mission-critical audio every day, but finding the right information can take hours.

Today at NENA 2026, HigherGround is introducing AutoCall Transcribe

Our new AI-powered capability that converts live and recorded calls into accurate, searchable, time-synchronized text so agencies can:

• Accelerate investigations
• Improve quality assurance processes
• Enhance training and supervision
• Gain faster access to critical information

It’s a major step toward AI-driven call intelligence for Public Safety.
Visit us at Booth #632 during NENA 2026 to learn more or go to www.higherground.com

06/25/2026

School safety requires immediate awareness and rapid response.

With Live911’s Campus Alert feature, agencies can establish geofenced zones around schools and government facilities that automatically livestream relevant 911 calls to nearby officers.

That means officers can begin responding while the call is still being processed — providing critical time advantages during high-risk situations.

See Sgt. Tony Molina from Chula Vista PD explains how this improves response in school emergencies. https://www.youtube.com/watch?v=DQr2IcLrU5A

06/23/2026

In case you missed it: our Live911 Tech Talk featuring Martin Bennett, Executive Director of Cook County Emergency Communications, is now available to watch on demand.

During the session, Martin shared how the Cook County Sheriff’s Police 911 Center is using Live911 across 28 agencies to deliver real-time 911 call information directly to officers in the field — helping improve situational awareness, support faster decision-making, and strengthen emergency response.

Cook County’s consolidated communications environment serves more than 390,000 residents, generates 1.2 million CAD incidents annually, and processes an average of 2,300 calls per day.

Watch the webinar here: https://buff.ly/L3ycnEo
#911

06/18/2026

We’re heading to the NENA 2026 Annual Conference & Expo!

Live911 is excited to connect with 9-1-1 leaders, emergency communications professionals, and public safety innovators from across the country.

Stop by and see how Live911 helps first responders hear 9-1-1 emergency calls in real time, providing critical situational awareness before they arrive on scene.

We’re looking forward to great conversations about response, readiness, and the future of public safety communications.

See you at NENA 2026!

#911

Address

Woodland Hills, CA

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Website

http://www.higherground.com/

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