02/04/2026
“Debt Counsellor Fined R90 000 for Signing Up a Consumer Who Did Not Qualify for Debt Review”
Story here : https://debtfreedigi.co.za/debt-counsellor-fined-r90-000/
As a registered and ethical debt counsellor, I am deeply concerned by reports that a practitioner has been fined R90 000 for placing a consumer under debt review despite the consumer not meeting the legal requirements for over‑indebtedness.
This conduct brings the debt counselling profession into disrepute and undermines public confidence in a system designed to protect vulnerable consumers—not exploit them.
Debt Review Must Be Lawful and Appropriate
Debt review is a regulated legal process under the National Credit Act and must only be applied where a proper financial assessment confirms genuine over‑indebtedness. A debt counsellor has a statutory duty to accurately assess a consumer’s income, expenses, and credit obligations, determine eligibility, and act in the consumer’s best interests—not for personal financial gain.
Enrolling consumers who do not qualify, whether through negligence or deliberate misconduct, is unethical and unlawful. Such actions may unnecessarily restrict a consumer’s credit profile, limit financial freedom, and cause avoidable legal, financial, and emotional stress.
Zero Tolerance for Rogue Debt Counsellors
This incident highlights that rogue operators exist within the industry—individuals who prioritise fees over consumer welfare. Ethical debt counsellors do not misrepresent eligibility, enrol consumers merely to generate fees, or withhold alternative solutions such as budgeting advice, debt restructuring outside debt review, or settlement options.
Warning to Consumers
Consumers are advised to verify that their debt counsellor is registered with the NCR, insist on a full affordability assessment, and question recommendations where debt review is presented as the only option.
Consumers have a right to transparency and informed consent. Any suspected misconduct should be reported to the National Credit Regulator or discussed with another registered professional.
Upholding the Integrity of the Industry
The vast majority of debt counsellors operate ethically and lawfully. While regrettable, this case demonstrates that regulatory oversight is effective and that misconduct will be detected and penalised.
As professionals, we share a responsibility to comply with the National Credit Act, educate consumers honestly, and report unethical behaviour.
Debt counselling exists to restore dignity and financial stability.
Consumers deserve honesty.
The industry demands accountability.
Unethical conduct must be called out—every time.