23/04/2020
Looking for a CRM Process and System Manager
Requirements
• Developing a CRM vision
• Leading organisational change (and creating accountability) in how staff engage and interact with CRM;
• Creating and managing processes and systems
• Using the data to influence the organisation’s relationships
• To enable the effective use of a CRM system to build strong client and stakeholder relationships, including growth of clients, contacts and business relationships;
• To create, consolidate and maintain various management reports, distribution lists, action lists, activity reports, opportunity reports, exception/warning reports, etc;
• BCom degree or equivalent, preferably with advanced degree or credential in financial services;
• Extensive experience (e.g. 5+ years) in developing and managing a CRM system
• Experience with relational databases (MySql or similar), data integration, design of business intelligence tools would be an advantage; - Experience in client relationship management, marketing and client services;
• Experience in managing and leading staff (both leading a team and facilitating processes across teams) [2+ years];
• Experience in Data Analytics
Kindly send me your updated cv to [email protected]