She obtained her BCOMPT degree through UNISA and completed her 4 year SAICA articles. Ladel started Thoben Consulting because she found these to be the shortcomings of most consultants and chooses to avoid these in favour of reputation:
Unavailability
When you call your accountant you most likely have a question that needs an immediate answer, however often calls are not answered and you are subjected to voicemail. You often need to wait for meetings, and then the accountant is always late for the meeting and in a hurry to go once arrived
Last minute tax bills
Unless you pressure your accountant for your taxes its always left to the very last minute. No consideration is given to your possible cash flow constraints; no heads up is given in sufficient time. Reactive advice
Advice is limited to answering of your questions, if you don’t ask, the information is never offered. Get rich focus
Accountants make you feel that the only value you have to them, is how much they can charge you. You only see your accountant in tax season, or even worse, all in one go on annual financial season. You get charged random fees that you aren’t really sure what it is for. And then the actual time you are afforded is always rushed creating a sense that the accountant needs to move on to the next client to make more money. Lack of communication
Follow up is more often than not left to the client and not the other way around. When a client requests a report, the accountant often relies on information from the clients’ staff. The excuse for non delivery is always the same, “we are waiting on x…” Outstanding matters aren’t as important to the accountant as it is to the client!
